I posted the same question to the Board of Directors Microsoft as well. Thank you in advance for any help you can give me. Scanner was working fine under Windows XP. I came on this forum that says HP email support is no longer in effect for this scanner. Where would the driver have been installed under Windows and what would be the name of the file? Is it possible to install a driver that has not been signed on Windows 7, even though I know that it comes directly from the manufacturer.

I do notreceive a message about the driver being made and has been disabled. I'm afraid that because the driver is not signed by HP, this is perhaps the reason that the system will not recognize it. I tried Udating driver in Device Manager, but none were found on the system. (No), the software successfully installed but Device Manager said there is no driver installed. After downloading the software update and the driver on the HP website (for the XP operating system. I tried to install the original driver delivered with the software that not only failed, but it was necessary to do a system restore to an earlier date. I was not able to get Windows 7 to recognize the driver for my HP Scanjet scanner on my new HP Pavilion Elite a9200z desktop computer.

Windows 7 will not recognize driver for HP Scanjet 5370c scanner

Hp scanjet 7400c driver windows 7